Type PSR into your Windows search bar after you click start and you'll be presented with a small record button type icon. I'm not sure why Microsoft didn't just call it by its full name but PSR stands for 'Problem steps recorder' and its bloody useful!
If you've got someone on the other end of the phone or your writing a guide. Get this program open on the computer in question and hit 'start 'record' and it will basically log and print screen everything you do until you hit stop!!!
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