Two articles:
Sky will be trailing what most ISP's will want: Self install FTTC services. There are various pitfalls and advantages to this. The main advantage being cost and the main disadvantage being the customers home environment. One of the main advantages of having a OR engineer comes to site is that they should in theory fix any in home issues.
http://www.ispreview.co.uk/index.php/2013/09/sky-broadband-first-uk-isp-begin-trialling-self-install-fttc.html
http://www.ispreview.co.uk/index.php/2013/09/uk-isp-sky-broadband-breaks-1000gbps-network-data-traffic-milestone.html
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